225 East Beaver Creek Road, Ground Floor
Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 AM to 4:30 PM
All in One Approach to Customer Service
The Town is committed to providing quality services to residents and businesses in the Town of Richmond Hill and what better way to do that than an all in one Contact Centre. The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments, all at one location.
How We Can Help?
The Town of Richmond Hill is committed to providing quality goods and services that are accessible to all customers that we serve. For more information visit our Accessibility section.
Translation assistance is available for residents who require services in languages other than English using an over-the-phone translation service.
We sell Blue Recycling Bins ($10.00), Green Waste Bins ($18.00) and Garbage Bag Tags ($2.00 each) at our front counter. We process payments for parking tickets, tax, water, and building permits.
Payment Methods: Cash, Interact, Money Order, VISA, MasterCard, and Cheque (Payable to the Town of Richmond Hill).
Note: Credit cards are not accepted for Tax and Water payments.
Assistance with Inquiries and Requests
Advisors are trained to provide assistance with the following services. Please contact us if you have questions. Facility Booking
Request processing for indoor and outdoor locations
The licence fee is $145.00. Civil Ceremonies can be performed by Office of the Clerk for an additional fee.
Municipal Freedom of Information and Protection of Privacy
The Town is committed to the security and privacy of records and providing access to information as required under the Municipal Freedom of Information and Protection of Privacy Act (the Act).
Planning and Building
Property Tax General Inquiries
Information given to registered property owner listed. Information for commercial properties requires a copy of Articles of Incorporation to identify the Corporate Officers. Applications may be submitted for authorization to release verbal information.
Property Tax Payments
Two residential bills and one non-residential bill per year:
Residential Interim Bill mailed in January - Payments due in March and May
Residential Final Bill mailed in June - Payments due in August and October
Non-Residential Bill mailed in August - Payments due in October and November
Note: Payment must be made on or before the due date to avoid interest charges.
Pre-Authorized Debit Plans
Due Date Plan:Payments withdrawn on the regular installment due dates
Ten Month Debit Plan: Payments withdrawn first business day of each month
Plan Enrolment Application Submissions:
Interim Billing submitted by December 31
Final Billing submitted by May 31
Note: Application deadline to enrol for the plan for your 2016 Final bill is May 31, 2016.
Property Tax Assistance Application
Acceptance of completed forms and assistance with general inquiries
Recreation and Culture Programs
In person registration assistance
Small Business Enterprise Centre
Assistance with booking seminar rooms
Spill Notification & Response
Report non-emergency spills on public property to Access Richmond Hill
Call 9-1-1 for emergencies, including spills of hazardous or unknown substances
Response to concerns and maintenance requests for Town Trees
The Emerald Ash Borer (EAB) & Richmond Hill's Ash Trees
The Emerald Ash Borer attacks and kills all species of ash trees. The Town is treating some of the largest and healthiest trees along streets and in parks with pesticide (TreeAzin™)
Application to Treat Town-Owned Trees: Property owners can apply for a permit to treat town-owned trees adjacent to their property at their own expense
General inquiries about:
General inquiries about:
Assistance with meter issues
Pre-Authorized Debit Plans:
Enrollment accepted before next scheduled payment due date
Due Date Plan - Payments withdrawn on the regular installment due dates
Ten-Month Debit Plan- Payments withdrawn on first business day of each month
Water Meter Replacement Program
Neptune Technology Group is contracted to replace water meters to Neptune R990i meter at no cost to residents
General inquires about:
Snow Windrow Removal