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Access Richmond Hill

Access Richmond Hill logo
225 East Beaver Creek Road, Ground Floor
Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 AM to 4:30 PM

All in One Approach to Customer Service
The Town is committed to providing quality services to residents and businesses in the Town of Richmond Hill and what better way to do that than an all in one Contact Centre. The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments, all at one location.

How We Can Help?

The Town of Richmond Hill is committed to providing quality goods and services that are accessible to all customers that we serve. For more information visit our Accessibility section.

Translation Services
Translation assistance is available for residents who require services in languages other than English using an over-the-phone translation service.

Cashier Services
We sell Blue Recycling Bins ($10.00), Green Waste Bins ($18.00) and Garbage Bag Tags ($2.00 each) at our front counter. We process payments for parking tickets, tax, water, and building permits.

Payment Methods: Cash, Interact, Money Order, VISA, MasterCard, and Cheque (Payable to the Town of Richmond Hill).

Note: Credit cards are not accepted for Tax and Water payments.

Assistance with Inquiries and Requests

Advisors are trained to provide assistance with the following services. Please contact us if you have questions.

Facility Booking
  • Request processing for indoor and outdoor locations

    Marriage Licence
  • The licence fee is $145.00. Civil Ceremonies can be performed by Office of the Clerk for an additional fee.

    Municipal Freedom of Information and Protection of Privacy
  • The Town is committed to the security and privacy of records and providing access to information as required under the Municipal Freedom of Information and Protection of Privacy Act (the Act).

    Planning and Building
  • General inquiries

    Property Tax General Inquiries
  • Information given to registered property owner listed. Information for commercial properties requires a copy of Articles of Incorporation to identify the Corporate Officers. Applications may be submitted for authorization to release verbal information.

    Property Tax Payments
    Two residential bills and one non-residential bill per year:
  • Residential Interim Bill mailed in January - Payments due in March and May
  • Residential Final Bill mailed in June - Payments due in August and October
  • Non-Residential Bill mailed in August - Payments due in October and November

    Note: Payment must be made on or before the due date to avoid interest charges.

    Pre-Authorized Debit Plans
  • Due Date Plan:Payments withdrawn on the regular installment due dates
  • Ten Month Debit Plan: Payments withdrawn first business day of each month

    Plan Enrolment Application Submissions:
  • Interim Billing submitted by December 31
  • Final Billing submitted by May 31

    Note: Application deadline to enrol for the plan for your 2016 Final bill is May 31, 2016.

    Property Tax Assistance Application
  • Acceptance of completed forms and assistance with general inquiries

    Recreation and Culture Programs
  • In person registration assistance

    Small Business Enterprise Centre
  • Assistance with booking seminar rooms

    Spill Notification & Response
  • Report non-emergency spills on public property to Access Richmond Hill
  • Call 9-1-1 for emergencies, including spills of hazardous or unknown substances

    Tree Maintenance
  • Response to concerns and maintenance requests for Town Trees

    The Emerald Ash Borer (EAB) & Richmond Hill's Ash Trees
  • The Emerald Ash Borer attacks and kills all species of ash trees. The Town is treating some of the largest and healthiest trees along streets and in parks with pesticide (TreeAzin™)
  • Application to Treat Town-Owned Trees: Property owners can apply for a permit to treat town-owned trees adjacent to their property at their own expense

    Town Parks
  • General Inquiries
  • Maintenance Requests
  • Reporting Concerns

    Waste Management
    General inquiries about:
  • Garbage
  • Recycle
  • Green Bin
  • Yard Waste

    Water Billing
    General inquiries about:
  • Water Bills
  • Assistance with meter issues

    Pre-Authorized Debit Plans:
    Enrollment accepted before next scheduled payment due date
  • Due Date Plan - Payments withdrawn on the regular installment due dates
  • Ten-Month Debit Plan- Payments withdrawn on first business day of each month

    Water Meter Replacement Program
  • Neptune Technology Group is contracted to replace water meters to Neptune R990i meter at no cost to residents

    Winter Maintenance
    General inquires about:
  • Town Roads
  • Sidewalk Clearing
  • Snow Windrow Removal
  • Ice Concerns

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